Payment status for international transactions will be tracked using the existing status and date fields that are in use today but will have different sub-statuses to indicate where an international payment is in process.
- Process - Sent to Partner (Expedite Partner): CAF America notified Bonterra that they had withdrawn funding for the payout and sent the funds to the Expedite partner.
- Process - Sent to CAF (Direct Pay): CAF AMERICA is informed to release payments.
Then, once paid, the following statuses apply for both CAF America Tax Sources:
- Paid - Cleared: CAF America has notified Bonterra that funds were successfully disbursed to the non-profit organizations.
- Void: CAF America reports to Bonterra that they are not able to successfully disburse funds to the approved organization. The transaction will then follow the redirect process outlined below.
NOTE: The Contact Center support team is not expected to field requests to reissue payments for non-U.S. or non-Canada organizations and most transactions will be paid via wire transfer. If a payment is unsuccessful, but not voided, CAF America will work directly with the organization to resubmit the funding. Organizations can contact info@cafamerica.org for support.
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