What is the CAF America CGDS Redirection process?

On occasion, a donor’s gift might need to be redirected. While there are several reasons why this might happen, the most common reasons are: that the charity organization is unresponsive, or the charity organization was found to be outside the program’s guidelines and is therefore ineligible to receive funds.

• The redirection for credit card giving and matching to organizations located outside of the U.S. and Canada will be processed through CGDS within the CAF America-approved organization list.
• Redirect emails will be in English.

Redirects are based on a specified schedule and cannot be stopped or reversed.

• If Donor Choice Redirection is enabled, once an email is released to the donor advising them to redirect, the process will be initiated, and donors are allowed a set number of business days (typically 10 days but can vary per Customer) to respond by revising their request through the donor portal.  In the case that a donor does not select a replacement, qualifying organization to receive the payment, the funds will be directed to a default organization drawn from the CAF America Global Charity Feeds (Direct and Expedite).

Specific organizations will be pre-seeded into the system when the proposal type is enabled for CGDS and International Giving.

• Default organizations are provided by CyberGrants and they cannot be set at a Grantmaker level, unlike U.S. and Canada CGDS payment redirections.  Below are the required default organizations dependent on the CAF America tax source (Expedite Partner and Direct Pay).

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