The Support feature allows an Administrator to activate a set of standard frequently asked questions (FAQs) and create Grantmaker-specific FAQs for Donors.
FAQs must be configured in the Sandbox environment.
There is a corresponding portlet (for E2 Only) that lists frequently asked questions and answers from the Support Area configuration.
Click the “Support Area” link to display the standard FAQs. Active FAQs are denoted by a green
dot. All active FAQs (standard and Grantmaker specific) display when a nonprofit user clicks the
“Need Support” link in the online application.
To activate or modify a question/answer, click the question link and load it into a form where it is
modifiable. Click the “Active” checkbox to activate the question/answer. Modify the wording if appropriate. Determine if a question is associated with a specific proposal type or retain the “Default” option and display the question for all proposal types. The textbox entitled “Support Recipient E-mail” directs a question to a specific person whose e-mail address is entered.
The support FAQ portlet automatically displays questions that have been configured in the support area.
Donor View:
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