Organizations are reviewed on a monthly basis by our organization vetting team if we are unable to pay them out or if a check becomes stale and was never cashed.
Once an organization is deemed ineligible, it is rejected and that is the kick-off of the automated redirection process
If an organization has uncashed checks that were previously paid via CGDS, we will initiate a feed to the bank to confirm we can void the checks. This can take anywhere from 2-4 weeks at best to get a response back from the bank.
Once we get confirmation from the bank, we will send all of the impacted donors an email (if donors' choice is enabled), otherwise, we will cancel the gift(s) and create new gift(s) to the default organization selected for that proposal type.
If an organization has never been paid out before via CGDS, we will email the impact donors the evening after the organization is rejected (if donors' choice is enabled), otherwise, we will cancel the gift(s) and create a new gift(s) to the default organization selected for that proposal type.
The redirection process cannot stop once the email has been sent to impacted donors.
The CGDS (Charitable Gift Disbursement System) redirection process is as follows:
Monthly:
The organization is deemed gift batch ineligible or it is a stale/returned check. In such cases, a manual review of the organization's eligibility is conducted.
- Organization Approved: If the organization is approved, the organization's information is updated.
- 2-4 Weeks: The checks are voided.
Nightly Basis:
Reissue payments are created for organizations that will be included in the next disbursement cycle.
- Organization Rejected: If the organization is rejected, the checks are voided within 2-4 weeks, and the process for redirection is initiated.
Nightly:
If the donor's choice is "Y" (Yes), an email is sent to the donor to select a new organization and update the gifts to pending redirection. The donor then selects a new organization, and the original gifts are canceled, and new gifts are created as approved to the new organization. The new gift is included in the next disbursement cycle. If the donor does not respond, the gift will go to the default organization.
If the donor's choice is "N" (No), the original gift is canceled, and a new gift is created to be sent to the client's default organization. The new gift is included in the next disbursement cycle.
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