Credit Memos and Console FAQs

How and when are Credit Memos applied?

Credit Memos automatically apply to the next eligible CGDS invoice in the oldest to newest order.

Can Credit Memos be applied to a specific invoice?

Credit Memos are automatically applied to the next eligible CGDS invoice using optional restrictions dictated by the client. Credit Memo cannot be manually applied to funding invoices.

Can I restrict a Credit Memo to multiple Account Types, Invoice Types, Funding Sources, or Proposal Types?

No. Credit Memo can be applied to a single restriction in each category. For example, a Credit Memo can be restricted to an ACME Incentive Program invoice type and programs funded by employee donations. However, a Credit Memo cannot be restricted to both the employee and company match Funding Sources.

Can multiple Credit Memos be applied to the same invoice?

Yes. 

What happens to my unspent credits?

Once a Credit Memo has been applied to an invoice, any remaining unspent funds will automatically apply to a future invoice.

What happens if one or more Credit Memos completely cover a Funding Invoice?

Invoices and emails are always generated, even if Credit Memo covers the invoice entirely. In these situations, invoices and emails will indicate that no payment is due.

Do Credit Memos expire?

No. 

Where can I track my Credit Memos?

Full details on Credit Memos and where they have been applied are available to authorized users on the Credit Memo Console.

Which currencies are displayed in the Credit Memo Console?

All amounts in the console are displayed in the currency of the CGDS bank account where the credit is issued. The currency is prominently displayed in each area to ensure accuracy.

How can I view Credit Memos generated before September 2022 in the Credit Memo Console?

The console only shows memos created on or after September 2022. Please reach out to your client management team if you require documentation for activity before that date.