Nonprofit users who previously accessed FrontDoor directly will now begin their experience in the Bonterra Nonprofit Hub. From there, they can securely navigate to FrontDoor via a single sign-on (SSO) link to complete their usual tasks—like confirming gifts, viewing payment history, and accessing company portals.
This change only impacts how your nonprofit partners log in and manage their organization profile—all core FrontDoor features and workflows remain the same.
Nonprofit user tasks that are now handled in the Bonterra Nonprofit Hub
Nonprofit users will now use the Nonprofit Hub to:
- Claim their organization
- Request access to an existing organization record
- Manage profile information (e.g., contact info, mission, EIN, address) if they are the designated Owner of the account
- Update payment preferences (including ACH setup and verification) if they are the designated Owner of the account
- Approve or remove users if they are the designated Owner of the account
NOTE: This information can no longer be updated in FrontDoor and must now be managed through the Nonprofit Hub.
Nonprofit user tasks that remain in FrontDoor
Once logged in to the Nonprofit Hub, users can access FrontDoor via single sign-on (SSO) to:
- Confirm pending gifts or hours
- View payment history
- Access company portals for funder-specific program information
These features and workflows remain unchanged and continue to operate as expected.
How this change affects you as a customer
- You do not need to take action to support this change
- All FrontDoor functionality you rely on as a customer (e.g., payment processing, confirmations, portal controls) remains unaffected
- When enabling the feature in CyberGrants, the interface will now show "Nonprofit Hub" instead of "FrontDoor". Other related configuration fields will also now display "Nonprofit Hub" rather than the old "FrontDoor" label. The functionality remains the same.
- For resources on the Nonprofit Hub user log in and updating organization information that can be shared with your nonprofit partners, access the Bonterra Nonprofit Hub Help Center.
Key notes for reference
- All nonprofit logins now begin at: https://connect.bonterra.network. User credentials remain unchanged for those who previously accessed through FrontDoor.
- There is still an Organization Profile link on FrontDoor, but it redirects the user back to the Nonprofit Hub. The Users tab has been removed. The FrontDoor Donation and Payment consoles remain visible only to verified nonprofit account owners, and all users can view company portals that they are associated with.
- FrontDoor is now accessed only through SSO from the Nonprofit Hub.
Additional Resources
Help your nonprofit partners find the information they need:
Learn more about the Nonprofit Hub migration process and key changes:
Learn about the features that remain available through FrontDoor:
