Service Projects are replacing the Solution Credits model for accessing professional services within CyberGrants. Learn more about how Service Projects work.
The Bonterra CyberGrants Solution Credits Service Description is a reference document that outlines how customers can leverage a flexible, credit-based model to access services within the CyberGrants platform. Rather than contracting separately for each enhancement or support request, clients can pre-purchase a set number of credits and apply them to a wide array of features, services, or project needs throughout their contract term.
- The document provides high-level guidance on how Solution Credits are purchased, tracked, and used—including how they’re scoped, priced, and applied to custom development, platform enhancements, training, data migrations, maintenance, and more.
- It also explains roles and credit valuations, outlines renewal and expiration rules, and clarifies when maintenance credits apply.
- A built-in planning framework helps clients align services to business goals, manage costs predictably, and maintain long-term platform stability.
NOTE: This document is intended to be viewed as a dynamic webpage rather than a static file. It is updated on an ongoing basis to reflect the latest policies, pricing models, and guidance for using Solution Credits effectively.
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