Bonterra’s CyberGrants Service Offerings are designed to help customers accelerate their social impact goals through scalable solutions that evolve with their programs. These service offerings deliver value through structured implementation support, flexible service models, and a standardized approach to solution delivery.
Whether customers are launching new grants or employee engagement programs, enhancing existing configurations, or planning for long-term program growth, Bonterra’s service offerings provide clear, goal-oriented paths that maximize investment and align with strategic outcomes. Each offering is designed with flexibility, transparency, and efficiency in mind to meet the evolving needs of corporate social responsibility (CSR) and philanthropy teams.
Key features:
Configuration packages
Configuration Packages provide bundled, pre-scoped implementation services tailored to common onboarding and program setup needs. These packages range from foundational implementations to enterprise-level solutions, supporting varying levels of program complexity, scale, and industry-specific requirements such as life sciences.
Service projects
Service Projects provide a flexible, pre-purchased professional services model that allows customers to plan and apply services throughout their contract term. This model supports ongoing enhancements, configuration work, and evolving program needs through a structured request, review, and delivery process.
Success services packages
Success Services Packages offer tiered, ongoing support that combines strategic guidance, technical resources, and professional services capacity. These packages are designed to provide continuity, proactive partnership, and alignment with long-term program goals and platform evolution.
Standard extensions
Standard Extensions deliver additional functionality through predefined, productized enhancements that support program operations without requiring custom development. These extensions are structured, maintained offerings that expand platform capabilities while reducing implementation time and complexity.
Service projects and integrations menu
The Service Projects and Integrations Menu provides a centralized, up-to-date catalog of available services, integrations, and enhancements. It serves as a planning tool to help customers evaluate options, align services to program goals, and understand available implementation and configuration capabilities.
Solution credits (legacy model)
Solution Credits previously offered a flexible, credit-based approach to accessing professional services. While still referenced for existing customers, this model is being replaced by Service Projects to provide improved transparency, planning, and delivery structure.
To learn more, explore the articles below.
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