Bonterra CyberGrants Service Projects (SPs) are a professional services model that allows customers to pre-purchase services and apply them throughout their contract term.
Service Projects provide a structured and flexible way to plan and manage implementation and configuration work within the CyberGrants platform. Instead of purchasing services individually for each request, customers acquire Service Projects in advance and apply them to eligible work as needs arise.
Full Service Projects documentation
This document is maintained as a living resource and reflects the most current program information.
How the model works
Service Projects are applied to defined service requests following a review and approval process. Before work begins, the request is evaluated, and the applicable Service Projects are confirmed.
The model is designed to provide transparency around effort, approval, and delivery while allowing customers to plan services over time.
Why customers use Service Projects
Customers use Service Projects to:
- Plan future services work within CyberGrants.
- Support enhancements and evolving program needs.
- Maintain flexibility in how services are applied during the contract term.
- Align services planning with renewal cycles.
Maintenance and renewal
Maintenance coverage, renewal requirements, expiration policies, and related terms are defined in the Service Projects Description. Because these guidelines may change, customers should reference the live documentation for the most up-to-date information.
What else do you need help with?
Not what you're looking for? Navigate to Understanding the Bonterra CyberGrants Service Offerings
